REFUND POLICY

We hope that you will love your order from Madame Grey. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 30 days of delivery so long as it is unopened and in its original re-sellable condition. The original shipping charge, if any, is not refundable.

In order to initiate a return, please reach out to inquries@madamegrey.com and provide your order number and pictures of your order. Our team will guide you through the steps of completing your return including steps for printing your return label. 

Affix the label onto the outside of a box with the product(s) in a securely sealed package.

Drop off the package at a UPS location or with a UPS carrier. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 days.

Jewelry Returns:
All jewelry items are subject to FD Gallery's return policy. Returns for these items must follow the guidelines outlined by FD Gallery, which can be found here. Please review their policy carefully before initiating a return.