SHIPPING POLICY

Madame Grey ships to addresses in the fifty United States, excluding P.O. boxes. We do not yet ship internationally. However, you are welcome to use a freight-forwarding company, but you do so at your own risk. We do not support international returns, and you are responsible for all duties and custom fees. All orders shipped to a freight-forwarding company are final sale.

Madame Grey offers the shipping options listed below. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48–72 hours during promotions or other high order volume periods. Orders received before 2:00 PM (Eastern Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on major holidays will be processed the following business day.

Please check the shipment tracking link in your shipping confirmation email for the latest shipping status. For additional help, contact Client Services at orders@madamegrey.com for order status information. Please include your order number in your correspondence. Please note that certain items considered hazardous materials by the U.S. Department of Transportation (e.g., pressurized spray cans, fragrance, nail polish) can only be shipped via Ground shipping due to air transport regulations. Restricted items may not be shipped to Alaska or Hawaii.

Our current shipping & handling rates are as follows:

Standard: $8.00 (Complimentary on orders over $60) for 3-7 business days

Express: $13.00 for 2 business days